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HP printer "Ink system failure" errors and reset codes

This page contains information on dealing with "Ink system failure", "Scanner system failure"  and similar error messages
on HP printers and multifunction devices. Often the errors appear after replacing ink cartridges, sometimes during printing,
other times there is no apparent reason. Before attempting to reset any error, make sure that  there is no obvious problem
that might be causing it (eg: no ink in cartridges, cartridges over full, ink on the cartridge chips/contacts, missing cartridge
chip etc.).

Resetting HP 3110 & 3310 "system failure" errors:
(might work on other similar models as well)

1) with the printer turned on, switch off at the power point (or remove power cable from printer). Don't shut down using the
   "power" button on printer!

2) press and hold OK and CANCEL buttons at the same time

3) replace power cord or switch on at the power point (while still holding the OK and CANCEL buttons)

4) the printer should power up

5) follow on screen prompts to set the date, country etc

6) switch printer off when prompted

7) turn printer back on (using the POWER button) and check that the error is gone


Resetting HP Photosmart C6180 & C7180 "system failure" errors:
(might work on other similar models as well)

1) press * and # at the same time

2) press 1, 2, 3 and “support R0632M” should display

3) press > and “information menu” should display

4) press > and “configuration menu” should display

5) press OK and “hardware failure status” should display

6) press OK “failure status: clear”. Press OK to clear

7) press CANCEL

8) press CANCEL

9) press CANCEL

10) turn printer off, unplug power cord for 2 minutes, plug cord back in then turn printer back on.


If you need any help with this, contact us.

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